Thank you for shopping with Z.I. Smeraldo. Shipping Policy explains how physical books and products purchased through our website are processed, shipped, and delivered.
By placing an order through this website, you acknowledge and agree to the terms of this Shipping Policy.
Order Processing
All orders are processed within 1-3 business days after payment confirmation, unless otherwise stated on the product page. Orders are not processed, shipped, or delivered on weekends, or public holidays. During periods of high demand, book launches, promotional campaigns, or seasonal delays, order processing times may be extended. Customers will be notified of any significant delays where possible.
Shipping Destinations
We currently ship to selected domestic and international destinations. Shipping availability will be displayed during checkout based on the delivery address provided. If your location is not available for shipping, please contact us for assistance before placing an order.
Shipping Rates
The total shipping cost will be displayed at checkout before payment is completed. Shipping charges are calculated based on several factors, including:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
- Applicable taxes, duties, or carrier fees.
Delivery Estimates
Typical delivery estimates are as follows:
- Domestic Orders: 7-20 business days;
- International Orders: 30-50 business days.
These timeframes are estimates only and do not guarantee delivery by a specific date. Actual delivery times may vary depending on the destination, courier service, customs processing, public holidays, weather conditions, or other circumstances beyond our control.
Order Tracking
Where available, tracking information will be provided via email once an order has been shipped. Customers are responsible for monitoring shipment progress using the tracking details provided. If tracking is not available for a specific shipping method or destination, we will provide order status updates where reasonably possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country. Such charges are the responsibility of the customer and are not included in product prices or shipping fees unless expressly stated otherwise.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Lost, Delayed, or Damaged Shipments
While we work with reputable shipping carriers, we cannot guarantee exact delivery schedules once an order has been handed over to the courier or shipping provider. If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible with:
- Your order number
- Proof of purchase
- Photographs of any damage, if applicable
- Any courier tracking information available.
We will review the issue and may work with the shipping carrier to investigate the matter and determine an appropriate resolution.
Delivery Confirmation
Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient. We are not liable for packages lost, stolen, misplaced, or damaged after confirmed delivery.
Changes and Cancellations
Requests to modify shipping details or cancel an order must be submitted before the order has been processed and shipped. Once an order has been dispatched, shipping information cannot be changed and cancellation requests cannot be accommodated.
Digital Products
This Shipping Policy applies only to physical products, including printed books and other physical merchandise. Digital products, such as e-books or downloadable content, are delivered electronically and are not subject to shipping charges or physical delivery timelines.
Contact Information
We are committed to ensuring a positive experience for all readers and will make every effort to resolve any issues promptly. For questions regarding shipping, delivery, or order status, please contact us:
Email: support@zismeraldo.com
Website: zismeraldoauthor.com
Z.I. Smeraldo
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